When I closed on my new home in Delray Beach, FL, I wrote about the horrible experience I had with the bank I used for my mortgage, Amtrust. So it came as no surprise when on Friday, the feds closed Amtrust adding it to the list of failed financial institutions.
Today I had to record a series of videos for an email campaign we’re doing for Solid Cactus Call Center. While I’m usually quick to bang these things out, today was an exception…. but we had some fun! Screwing up along with me is Katrina Domkowski and Becky Pokorny who were good sports … Continue reading The Blooper Reel
Anyone who has done business with or worked with me knows that I take customer service very seriously. In business I don’t create policies that aren’t customer friendly and I don’t tolerate team members who don’t embrace my “above and beyond” philosophy for making a customer happy. I created the “above and beyond” … Continue reading When did customer service become a four-letter word?
What have we become as a society? Seriously. I’m sitting here tonight and my cell phone rings, and the conversation went something like this: Me: “Hello.” Him: “Hi, how are you?” Me: “Good, what did you do tonight?” Him: “Can I call you back?” Me: “I guess so,” So I sit here waiting about three minutes and no call back, so I … Continue reading Thank You, Please, You’re Welcome and Other Lost Arts of Politeness |
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