When I closed on my new home in Delray Beach, FL, I wrote about the horrible experience I had with the bank I used for my mortgage, Amtrust. So it came as no surprise when on Friday, the feds closed Amtrust adding it to the list of failed financial institutions.
Anyone who has done business with or worked with me knows that I take customer service very seriously. In business I don’t create policies that aren’t customer friendly and I don’t tolerate team members who don’t embrace my “above and beyond” philosophy for making a customer happy. I created the “above and beyond” … Continue reading When did customer service become a four-letter word? |
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