Tag: amtrust

UPDATE: When did customer service become a four-letter word?

Posted on 12/07/09 by Scott Sanfilippo No Comments

When I closed on my new home in Delray Beach, FL, I wrote about the horrible experience I had with the bank I used for my mortgage, Amtrust. So it came as no surprise when on Friday, the feds closed Amtrust adding it to the list of failed financial institutions.

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When did customer service become a four-letter word?

Posted on 10/21/09 by Scott Sanfilippo No Comments

Anyone who has done business with or worked with me knows that I take customer service very seriously. In business I don’t create policies that aren’t customer friendly and I don’t tolerate team members who don’t embrace my “above and beyond” philosophy for making a customer happy. I created the “above and beyond” concept of [...]

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