Tag: bad service

“Problems? Just Call.” Or, “Not in Newark.”

Posted on 09/27/11 by Scott Sanfilippo No Comments
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Its original intent I’m sure was a good one. “Pick me up and tell someone this rest room needs a good cleaning” the sign suggests. But somewhere along the line someone decided that reporting a bathroom in need of servicing wasn’t important anymore: This photo was taken in the C terminal at the Newark Liberty [...]

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When did customer service become a four-letter word?

Posted on 10/21/09 by Scott Sanfilippo No Comments

Anyone who has done business with or worked with me knows that I take customer service very seriously. In business I don’t create policies that aren’t customer friendly and I don’t tolerate team members who don’t embrace my “above and beyond” philosophy for making a customer happy. I created the “above and beyond” concept of [...]

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