At Thanksgiving dinner, my sister-in-law proudly proclaimed that she was going home to sleep so she could start shopping at midnight. It was at that point where I knew some type of intervention would be needed to snap her back to reality. But, there was no hope. She had her sights set on what she [...]

With only a few hours left until the holiday shopping season shifts into high gear, I have to ask…. are you ready? No, I mean are you really ready? Here are some things that I thought of that maybe you haven’t in regards to getting your operation ready for the mad rush. Customer Service: Adjust [...]

Is it me or does it seem like Christmas really does start in July? When I worked in radio, we started playing the Christmas music on Thanksgiving day, and then it was only one song an hour. Now radio stations across the country are queuing up “It’s the Most Wonderful Time of the Year” before [...]

This is the time of year eCommerce store owners live for. I know I do! But alas, the days of me picking, packing and shipping orders are gone. But I do remember them. I remember them well. When I owned TheFerretStore.com, a typical Monday would consist of about 300 – 350 orders. Once Black Friday [...]