You just opened your first e-commerce store, the orders are coming in, but you’re too busy picking and packing to answer the phone and reply to customer email. It’s a common scenario for many business owners, but there is a solution. Introducing Call Center Services from Solid Cactus.
The latest product offering from Solid Cactus is designed for the small to medium size business looking to add a customer service department to their operation while not taking on the expense and hassle associated with hiring, training and managing employees.
“Many e-commerce site owners want to focus their attention on managing their website not managing a customer service department” according to Solid Cactus COO, Scott Sanfilippo. “But they also have to realize that today’s consumer expects service, so by not having a customer service department they’re ultimately hurting themselves.”
Call Center Services from Solid Cactus provides inbound order taking, package tracking, email response, and other customer service functions on a per-minute rate. Customer Service Representatives (CSR’s) are trained on the client’s products and policies and are monitored to ensure the highest level of service is offered to each call. The call center itself uses the latest voice over IP technology from Cisco Systems including the Cisco IP Contact Center designed specifically for the call center environment. Call center employees are based in the company’s headquarters in Wilkes-Barre, PA.
With the first ring of the phone on June 19, 2006, Solid Cactus will be providing customer service for a variety of clients with products such as kids furniture, carpets, toys, golf cart parts, party supplies, wedding favors and pet supplies.