No it wasn’t for the annual Tulip Festival in Holland or to visit Bronner’s Christmas Wonderland in Frankenmuth where since 1945 it’s Christmas every day of the year.
I, along with my business partner Joe Palko, were visiting one of our very first Solid Cactus customers – SafetyGlassesUSA.com – in Three Rivers. We met the owners, Mike and Kendra Eldridge, toured their operation, visited a local zoo where we saw Jack Hanna and downed a few beers at a dueling piano bar.
My memory hasn’t failed me yet.
That was quite a while ago when I had slightly more hair and SafetyGlassesUSA.com was in its infancy. Since then I’ve watched Mike and Kendra grow their business, move into a larger facility and continue to be successful eCommerce entrepreneurs.
One of the top priorities at SafetyGlassesUSA.com is to provide exceptional service to their customers. It’s also a key element to their success and something they’ve been recognized for by being one of only 38 eCommerce merchants to receive the 2012 BizRate Circle of Excellence Platinum Award.
The award is handed out to businesses who achieve an average score of 9.0 or higher (out of 10.0) in post-purchase surveys that rate the business on a set of key metrics that include prompt shipping, product selection, repeat order probability, service and support and more.
SafetyGlassesUSA.com is joined in receiving the honor along with big boys like Zappos.com, Crutchfield, Vermont Teddy Bear, Bose and more.
A tip of my martini glass goes to Mike, Kendra and the entire SafetyGlassesUSA.com team for believing that customer satisfaction is still a big part of a business’s success.
I may have to take a trip back to Michigan to buy the team a round and pick up some plastic snowmen at that Christmas shop. My neighbors would love to see something new in my front yard. I have a feeling they’re tired of the flock of pink flamingos.