“Just because your have an eCommerce store doesn’t mean you’re exempt from having a customer service department.” I don’t know how many times I’ve told online store owners that over the years. Some agree with me while others are steadfast in their belief that customer service shouldn’t exist in the online world. I got fired [...]

Sometimes I get into crazy, mundane conversations. I don’t know how, it just happens. The other day, I ran into someone I haven’t seen in about two weeks. He went on to explain that he was in New York for a few days and how much he hates to fly. The conversation took a weird [...]

“Coming up next, the FedEx video that went viral. What does Fred Smith have to say about it.” With a lead in like that, I had to stop channel surfing for a few minutes and see what the fuss was all about. In the true sense of sensational journalism, the 10 minute piece NBC’s Brian [...]

“Hey, nice phone.” At first I thought the guy with the Just for Men beard was making fun of me. I was ready to retaliate with some sarcasim about his pink shirt, but I realized he was serious when he asked me where I got it. For as much as I love the iPhone, talking [...]

“Do you have a pen I could borrow?” I looked around my work space and there was nothing. I opened my laptop bag and I came up empty. Not a pen or pencil in sight. Thinking about it, it’s not that often that I use a pen or pencil anymore. If I need to take [...]

OMG! It’s Valentine’s Day! Can you feel the excitement in my voice? As a single guy of 40 (almost 41), it’s one of those holidays that I wish would just go away. Not because there’s no romance in my life, but because it screws with my normal routine. For example, unless I want to get [...]

Two week ago it was, “are you getting in on the Super Bowl pool?” Last week it was, “are you getting in on the Power Ball?” The answers to both questions were a resounding “no.” You see, I’m not a lucky person. I shouldn’t say that, so let me rephrase it. When it comes to [...]

I’m afraid of three things: snakes, rats and buffets. Snakes and rats don’t need much of an explanation, but let me continue… I don’t care if it’s the buffet at the local diner or the one at the Bellagio, they make the top three list of scary things in the book of Sanfilippo. It’s not [...]

I just got done gathering all my credit card receipts, bank statements and other assorted paperwork needed for taxes and got them ready my accountant. Like a Christmas present sans wrapping paper and ribbon, file folder upon file folder filled a box with a note on the top signed by me that simply said, “good [...]

It’s been hanging on the wall in my office since 2002. I can’t imagine that it’s worth as much as say, a Picaso, but it has to be worth something. The artist is an unknown, who simply goes by the name Kelly Ann. Its whimsy splashes of color on the canvas have no rhyme or [...]